Comments for Amplified Analytics Blog http://blog.amplifiedanalytics.com The Power of Many Little Voices Thu, 11 Feb 2010 14:50:03 +0000 http://wordpress.org/?v=2.9 hourly 1 Comment on Webcams that earned high reputation from their users, but have Support issues by The Product Reputation Market Intelligence Reporter is in Public Beta | Amplified Analytics Blog http://blog.amplifiedanalytics.com/2009/12/webcams-that-earned-high-reputation-from-their-users-but-have-support-issues/comment-page-1/#comment-102 The Product Reputation Market Intelligence Reporter is in Public Beta | Amplified Analytics Blog Thu, 11 Feb 2010 14:50:03 +0000 http://piplzchoice.com/?p=314#comment-102 [...] have probably seen examples of data produced from our database using our PRMIR v1.1 in the previous posts of this blog. Well, now you can take it for a free 5-day test drive. There are a few more examples of the use [...] [...] have probably seen examples of data produced from our database using our PRMIR v1.1 in the previous posts of this blog. Well, now you can take it for a free 5-day test drive. There are a few more examples of the use [...]

]]> Comment on Musing on product life-cycle management by Product Life Cycle Management - Topic Research, Trends and Surveys http://blog.amplifiedanalytics.com/2009/09/musing-on-a-product-life-cycle-management/comment-page-1/#comment-99 Product Life Cycle Management - Topic Research, Trends and Surveys Wed, 03 Feb 2010 21:54:13 +0000 http://piplzchoice.com/?p=36#comment-99 [...] a common practice, that results in multiple releases based on actual user experiences learned ... Read More RECOMMENDED BOOKS REVIEWS AND OPINIONS Benefits of CAD Services s of [...] [...] a common practice, that results in multiple releases based on actual user experiences learned … Read More RECOMMENDED BOOKS REVIEWS AND OPINIONS Benefits of CAD Services s of [...]

]]> Comment on The CES2010 aftermath by Gregory http://blog.amplifiedanalytics.com/2010/01/the-ces2010-aftermath/comment-page-1/#comment-95 Gregory Wed, 27 Jan 2010 06:25:08 +0000 http://blog.amplifiedanalytics.com/?p=347#comment-95 Alex, Thank you for your interest. I would say we are getting no more than 10% of customer reviews per product that implicitly or explicitly describe their support experience. Popular products with a large number of reviews provide sufficient (statistically representative)information for analysis. It also a constructive practice to bundle reviews for products from the same company/organization (ex. Samsung TV's) as they often are supported by the same part of Customer Services and provide very good window into the operations. I'll follow this response with some illustration how customer feedback about support (the PSS-Product Support Score)can be analyzed using PRMIR to generate ideas for improvements. Let me find some examples from our data base. Alex,

Thank you for your interest. I would say we are getting no more than 10% of customer reviews per product that implicitly or explicitly describe their support experience. Popular products with a large number of reviews provide sufficient (statistically representative)information for analysis. It also a constructive practice to bundle reviews for products from the same company/organization (ex. Samsung TV’s) as they often are supported by the same part of Customer Services and provide very good window into the operations. I’ll follow this response with some illustration how customer feedback about support (the PSS-Product Support Score)can be analyzed using PRMIR to generate ideas for improvements. Let me find some examples from our data base.

]]> Comment on The CES2010 aftermath by Alex Tanner http://blog.amplifiedanalytics.com/2010/01/the-ces2010-aftermath/comment-page-1/#comment-94 Alex Tanner Tue, 26 Jan 2010 22:57:49 +0000 http://blog.amplifiedanalytics.com/?p=347#comment-94 I wonder how much Customer Service data there is in the reviews you analyze. Most people probably write about extremely good or extremely bad experiences. Is there enough "meat" in these reviews to be of any use to a Tech Support organization? I wonder how much Customer Service data there is in the reviews you analyze. Most people probably write about extremely good or extremely bad experiences. Is there enough “meat” in these reviews to be of any use to a Tech Support organization?

]]> Comment on From Data to Wisdom by The CES2010 aftermath | Amplified Analytics Blog http://blog.amplifiedanalytics.com/2009/10/from-data-to-wisdom/comment-page-1/#comment-89 The CES2010 aftermath | Amplified Analytics Blog Mon, 25 Jan 2010 16:45:32 +0000 http://piplzchoice.com/?p=131#comment-89 [...] need more examples of business processes where product managers have to “translate” data into “information” that suggest action. Consider the actions a marketing product manager can take based on the data [...] [...] need more examples of business processes where product managers have to “translate” data into “information” that suggest action. Consider the actions a marketing product manager can take based on the data [...]

]]> Comment on Authenticity of Consumer Reviews by Tania Vernier http://blog.amplifiedanalytics.com/2009/10/authenticity-of-consumer-reviews/comment-page-1/#comment-72 Tania Vernier Tue, 05 Jan 2010 00:03:37 +0000 http://piplzchoice.com/?p=80#comment-72 Good points! I have recently been researching espresso machines and when I look into some of the 4 and 5 star reviews, I see negative qualities that are dealbreakers for me. Some of these are due to differing preferences of features the user desires. Others seem to be a total disconnect. Good points! I have recently been researching espresso machines and when I look into some of the 4 and 5 star reviews, I see negative qualities that are dealbreakers for me. Some of these are due to differing preferences of features the user desires. Others seem to be a total disconnect.

]]> Comment on How smart are we? by Alex Tanner http://blog.amplifiedanalytics.com/2009/12/how-smart-are-we/comment-page-1/#comment-71 Alex Tanner Mon, 04 Jan 2010 06:08:34 +0000 http://piplzchoice.com/?p=270#comment-71 We do live in a "pick your poison/pleasure" world. This is not necessarily a bad thing if you as you say, manage your expectations. What is most distressing, is when you get neither low price nor quality service. Bed Bath and Beyond has great ease of returns and handy 20% off coupons, but often, despite the premium (Blood bath and beyond, as some call it) price, if you need help, you need to hunt down an assistant who can not find the merchandise that they have on the shelves and seem largely clueless. That, you expect at the 99C store. We do live in a “pick your poison/pleasure” world. This is not necessarily a bad thing if you as you say, manage your expectations. What is most distressing, is when you get neither low price nor quality service. Bed Bath and Beyond has great ease of returns and handy 20% off coupons, but often, despite the premium (Blood bath and beyond, as some call it) price, if you need help, you need to hunt down an assistant who can not find the merchandise that they have on the shelves and seem largely clueless. That, you expect at the 99C store.

]]> Comment on The season for empty promises and meaningless predictions by Gregory http://blog.amplifiedanalytics.com/2009/12/the-season-for-empty-promises-and-meaningless-predictions/comment-page-1/#comment-70 Gregory Sun, 03 Jan 2010 21:34:32 +0000 http://piplzchoice.com/?p=305#comment-70 Craig, thank you for the comment. There is a very interesting essay by Peggy Noonan on the subject of personal responsibility that you may also find interesting http://online.wsj.com/article/SB10001424052748704152804574628522483219740.html. Craig, thank you for the comment. There is a very interesting essay by Peggy Noonan on the subject of personal responsibility that you may also find interesting http://online.wsj.com/article/SB10001424052748704152804574628522483219740.html.

]]> Comment on The season for empty promises and meaningless predictions by Craig Daniels http://blog.amplifiedanalytics.com/2009/12/the-season-for-empty-promises-and-meaningless-predictions/comment-page-1/#comment-69 Craig Daniels Sun, 03 Jan 2010 20:25:03 +0000 http://piplzchoice.com/?p=305#comment-69 I also agree that people are big on waving the "Change" flag, as long as they, themselves do not have to alter their own behavior. Maybe it is time to leave keeping up with the Joneses behind and realize that we can not buy, respect,happiness or validation through conspicuous consumption. I also agree that people are big on waving the “Change” flag, as long as they, themselves do not have to alter their own behavior. Maybe it is time to leave keeping up with the Joneses behind and realize that we can not buy, respect,happiness or validation through conspicuous consumption.

]]> Comment on The season for empty promises and meaningless predictions by uberVU - social comments http://blog.amplifiedanalytics.com/2009/12/the-season-for-empty-promises-and-meaningless-predictions/comment-page-1/#comment-68 uberVU - social comments Thu, 31 Dec 2009 03:12:46 +0000 http://piplzchoice.com/?p=305#comment-68 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by myankelovich: The season for empty promises and meaningless predictions - http://b2l.me/chpct (via @piplzchoice) #AAI... Social comments and analytics for this post…

This post was mentioned on Twitter by myankelovich: The season for empty promises and meaningless predictions – http://b2l.me/chpct (via @piplzchoice) #AAI…

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