This video demonstrates how a registered user can extract a “Deep Dive” attribute analysis for a specific product.

This is an example of how our algorithms translate qualitative data (Word of Mouth, Customer Feedback, Voice of Customer) into quantitative, structured information. Our customers are using this tool to do pre-survey research, to identify the questions the subsequent survey validation.

This time we analyzed Blu-ray Disk Players. As of this date we monitor 56 products in this category and analyzed 6,482 reviews written by their customers. However some of these products have not accumulated enough reviews to produce statistically representative and accurate metrics, so we filtered them out of the competition. The second round disqualified any product that failed to meet Customer Expectations with its Functionality, Reliability or Support.

Sylvania NB530SLX Blu-ray disc player wins 2010 Piplzchoice Award

This week we analyzed Digital Picture Frames. As of this date we monitor 192 products in this category and analyzed 18,427 reviews written by their customers. However some of these products have not accumulated enough reviews to produce statistically representative and accurate metrics, so we filtered them out of the competition. The second round disqualified any product that failed to meet Customer Expectations with its Functionality, Reliability or Support.

Portable USA PU-10W
2010 Piplzchoice Award winner
26.8% above average Customer Satisfaction in its Category
The winners are chosen by their customers

Below is the list of the runner up products

2010 Piplzchoice Award for Digital Frames

and a sample of the Customer Satisfaction Index distribution from average for the best and the worst performers
Digital Frames Reputation – Deviation from average CSI

This week we analyzed Customer Reviews for Bluetooth Headsets. As of this date we monitor 30 products in this category and analyzed 2,977 reviews written by their customers. However some of these products have not accumulated enough reviews to produce statistically representative and accurate metrics, so we filtered them out of the competition. The second round disqualified any product that failed to meet Customer Expectations with its Functionality, Reliability or Support.

Motorola H680
2010 Piplzchoice Award winner
44.5% above average Customer Satisfaction in its Category
The winners are chosen by their customers

For full list of products in this category and Customer Reviews used for this research, select “Accessories & Supplies > Telephone Accessories” Category in Product Reputation Market Intelligence Reporter on this site. The is only one runner up in this category – Jabra EXTREME Bluetooth Headset as the rest of the products failed to clear our filters.
2010 Piplzchoice Award for Bluetooth Headsets goes to Motorola H680

This week we analyzed Customer Reviews for Photo Printers. As of this date we monitor 180 products in this category and analyzed 14,627 reviews written by their customers. However some of these products have not accumulated enough reviews to produce statistically representative and accurate metrics, so we filtered them out of the competition. The second round disqualified any product that failed to meet Customer Expectations with its Functionality, Reliability or Support.

Piplzchoice award for Photo Printers goes to Canon IP90v

This week we have introduced a new functionality to our site. Registered users can now compile, save and monitor their personalized lists products regardless of their categories association.

The following are examples of use:

1. A Product Manager, who is responsible for a ipod docking station and a computer speakers, can now assemble both products into one list for monitoring and reporting. In the past she would need to produce two reports from respective categories;

2. A Brand Marketing Manager, who researches competitive landscape of Tablet computing devices, can select and save a specific sub-set of this category that is pertinent for his analysis. In the past he would have to filter out the products outside of his desired data set every time he would want to export the report.

The management of personalized product list can be done from the PRMIR

or by clicking on Create New Product List link on MyAccount/MyList form as seen on the top screen shot. That action will open dialog offering a user to save the new list name and a form we you can search, and add products to the list.

Thank you for providing your ideas for improvements and keep them coming.

This week we analyzed Customer Reviews for External Hard Drives. As of this date we monitor 183 products in this category and analyzed 22,386 reviews written by their customers. However some of these products have not accumulated enough reviews to produce statistically representative and accurate metrics, so we filtered them out of the competition. The second round disqualified any product that failed to meet Customer Expectations with its Functionality, Reliability or Support.

Transcend StoreJet 25 Mobile Anti-Shock 500 GB
2010 Piplzchoice Award winner
55% above average Customer Satisfaction in its Category
The winners are chosen by their customers

For full list of products in this category and Customer Reviews used for this research, select “Computers & Accessories > Computer Add-Ons > Drives & Storage > Hard Drives” Category in Product Reputation Market Intelligence Report on this site.

Interesting finding of this study that we could find only three runner ups in this product category. Most external portable disk drives do not meet customer expectations for reliability and support.

2010 Piplzchoice Award for External Hard Drives goes to Transcend StoreJet 25

This week we analyzed Customer Reviews for Computer Speakers. As of this date we monitor 136 products in this category and analyzed 10,265 reviews written by their customers. However some of these products have not accumulated enough reviews to produce statistically representative and accurate metrics, so we filtered them out of the competition. The second round disqualified any product that failed to meet Customer Expectations with its Functionality, Reliability or Support.

Logitech Z-3 Wood Grained 2.1 Speakers
2010 Piplzchoice Award winner
20.3% above average Customer Satisfaction in its Category
The winners are chosen by their customers

Below is the list of the top runner up products:

Logitech Z-3 Wood Grained 2.1 Speakers wins 2010 Piplzchoice Award

For full list of products in this category and Customer Reviews used for this research, select “Computers & Accessories > Computer Speakers ” Category in Product Reputation Market Intelligence Report.

Last weekend we have passed another milestone – we are now monitoring product reputation of over 20,000 products and analyzed over 2,000,000 customer reviews.

The next few weeks will bring new functional releases as well as changes to the structure of our website that hopefully make it easier to use. Thank you for your feedback and recommendations.

This week we analyzed Customer Reviews for Point & Shoot 10 MP Digital Cameras. As of this date we monitor 765 products in the Digital Cameras category and analyzed 66,481 reviews written by their customers. However some of these products have not accumulated enough reviews to produce statistically representative and accurate metrics, so we filtered them out of the competition. The second round disqualified any product that failed to meet Customer Expectations with its Functionality, Reliability or Support.