This time I played out a different scenario. It is quite common that customers of the products with high reputation for reliability, do not have much to say about support. It is understandable as they have no reason to experience Support Organizations. So I applied an unusual combination of filters to expose very popular and reliable products with negative customer experiences of Support.
This report helps to focus and to research root causes of problem by quickly exposing negative sentiment reviews about support.
I have used the following filters:
Product Reviews>50
CSI>1
PFS>1
PRS>1
PSS>1
Webcams that earned high reputation from their users, but have Support issues
Here are the resulting report
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[...] have probably seen examples of data produced from our database using our PRMIR v1.1 in the previous posts of this blog. Well, now you can take it for a free 5-day test drive. There are a few more examples of the use [...]