http://blog.amplifiedanalytics.com/2009/10/commentary-on-desired-customer-outcome/ The Power of Many Little Voices Wed, 01 Sep 2010 21:15:45 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://blog.amplifiedanalytics.com/2009/10/commentary-on-desired-customer-outcome/comment-page-1/#comment-31 Barry Eisler Mon, 26 Oct 2009 22:54:06 +0000 http://piplzchoice.com/?p=141#comment-31 As a consumer who both voluntarily posts reviews and responds to the customer satisfaction surveys that are sent my way, (most of the time anyway), I would have to assess the "weight" of the former as far more telling. When we are moved to write either positively or negatively on an a product or service, we express the relevant details as to what about that product or service failed, met, or exceeded our expecations. True, relevant features may vary from consumer to consumer, but the agenda or lack therof is engaging and helps us benefit from each others experiences. Most of the surveys I have received, have "canned" questions that could apply to almost anything. As a consumer who both voluntarily posts reviews and responds to the customer satisfaction surveys that are sent my way, (most of the time anyway), I would have to assess the “weight” of the former as far more telling. When we are moved to write either positively or negatively on an a product or service, we express the relevant details as to what about that product or service failed, met, or exceeded our expecations. True, relevant features may vary from consumer to consumer, but the agenda or lack therof is engaging and helps us benefit from each others experiences. Most of the surveys I have received, have “canned” questions that could apply to almost anything.

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